Effective Date: 31/11/2025

Welcome to Dumchi Foods Store (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website, Dumchi Foods Store.

1. Information We Collect

When you use our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party payment providers)
• Order history
• IP address and browser/device information
• Cookies and usage data for website improvement

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products and services
• Communicate with you regarding your orders
• Provide customer support
• Improve website performance and user experience
• Prevent fraud and unauthorized transactions
• Send promotional emails (only if you consent)

3. Payment Security

We do not directly store your full payment card details. Payments are securely processed through trusted third-party payment gateways.

4. Cookies

Our website may use cookies to improve browsing experience, analyze traffic, and enhance functionality. You may disable cookies in your browser settings, but some parts of the website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only with:

• Payment processors
• Delivery and logistics partners
• Hosting and technical service providers
• Legal authorities where required by law

6. Data Protection

We implement appropriate security measures including SSL encryption and secure hosting to protect your personal information.

7. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your personal information where applicable
• Opt out of marketing communications

To make such requests, please contact us using the details below.

8. Third-Party Services

Our website may contain links or integrations with third-party services such as payment gateways, social media platforms, and analytics providers. Their privacy practices are governed by their own policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For questions regarding this Privacy Policy, please contact:

Dumchi Foods Store
Email: dumchitrade@gmail.com
Phone: +234-7077301932‬‎‎
Address: Abraham Adesanya Estate, 100246